Amgen has established various ways for individuals to raise matters of concern with regard to issues affecting the conduct of Company officials, or ethical, legal or other issues related to the way the Company is conducting its business. One avenue for raising such issues, the Business Conduct Hotline, is described below. Additional avenues are identified in our Code of Conduct.
Calling the Business Conduct Hotline (888-376-5574)
The Business Conduct Hotline operates globally 24 hours a day, seven days a week, 365 days a year. You can report a concern or ask a question in any language by asking for a translator.
In most places, you can make a call to the Business Conduct Hotline anonymously (see further information on Anonymity and Confidentiality below). An outside third-party operator will ask you for details about your question or issue, document them, and give you a reference number for follow up. Though not required, you are encouraged to leave your name and number in case additional information is needed.
Amgen takes all calls to the Business Conduct Hotline seriously and handles calls on a case-by-case basis. Investigations are handled in a manner that, in our view, is as confidential as possible under the circumstances. The company will determine whether misconduct has occurred and will take the action it decides is appropriate.
You can call the Business Conduct Hotline back at any time during the process to request follow-up information or final feedback, using the reference number you were originally given when you reported your concern. Please be aware that we may be limited in the information that can be shared.
Note that investigations may take some time. Don’t assume nothing is happening just because it takes a while to close a matter.
Anonymity and Confidentiality
When you call the Business Conduct Hotline, you may do so anonymously – you do not have to give your name (except in those few countries where anonymity is legally not allowed). However, if you decide not to provide this information, we may not be able to investigate the matter fully or take appropriate action.
When you choose to give your name, all issues you submit will be treated in as confidential a matter as we determine is possible under the circumstances. This means your name will be shared only with those who need to know in order to answer your question or look into the matter. However, in some cases, Amgen may be required by law to reveal your identity. In addition, it may not always be possible to keep your identity confidential if, for example, you are one of a small number of people who know certain facts or you work in a very small office where it may be obvious from the details who originated the complaint.
Our Non-Retaliation Policy
Our policy prohibits intimidation or retaliation against staff members who report a compliance concern in good faith or participate in good faith in any investigation or other proceeding related to such a report. Our Non-Retaliation policy applies to reports made through the Business Conduct Hotline, or those made through any of the resources identified in the Code of Conduct or in any other appropriate manner.